The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy
• Flexible financial support with instant access to earned and authorised wages
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and more
• Full induction, ongoing training, and structured career development
• Quality kit and uniform – ensuring you can perform your role effectively
• Fully funded SIA top-up training delivered by our in-house trainers
• Employee Assistance Programme – supporting your mental, physical, and emotional wellbeing
• Refer a Friend Scheme – earn £100 for every successful referral
• Long service and recognition awards

The Role

Carlisle Support Services is looking for a professional, confident, and experienced Duty Manager to lead our Railway Safety and Security teams, working with a prestigious client.

This is a critical leadership role responsible for the day-to-day operational delivery of the contract, ensuring that all Railway Safety & Security Officers (RSSOs) are effectively deployed, compliant, and performing to the highest standards.

You will act as the senior decision-maker on shift, coordinating frontline teams, liaising with the control room, and ensuring a safe, secure, and high-performing operation across the network at all times.

Your core role will include but not be limited to the following activities:

Operational Delivery

• Take full responsibility for shift delivery, ensuring all deployments meet operational requirements
• Manage real-time operations, responding to incidents, disruption, and client requests
• Coordinate closely with the control room to deploy resources based on risk and demand
• Ensure effective coverage across priority and high-risk locations
• Lead operational decision-making during incidents, including escalation where required

Team Management

• Directly manage frontline RSSO teams on shift
• Deliver clear briefings and debriefings, setting expectations and priorities
• Monitor team performance and behaviour, addressing issues promptly
• Support investigations, disciplinaries, and performance management processes
• Ensure all staff are fit for duty and operating safely

Additional Standards & Expectations Skills

• Strong awareness of safeguarding and supporting vulnerable individuals
• Knowledge of railway safety standards, byelaws, and enforcement environments
• Experience managing anti-social behaviour (ASB) and conflict situations
• Effective communication with stakeholders including control rooms and partners
• Ability to liaise with the British Transport Police and other agencies
• Understanding of counter-terrorism awareness and security procedures
• Competence in radio communications and operational coordination
• Proven leadership in high-pressure, fast-paced environments

Is this you

• Valid SIA Door Supervisor or Security Guarding licence
• Proven experience managing frontline operational teams (security, rail, or similar)
• Strong decision-making ability in high-pressure environments
• Experience managing incidents and operational disruption
• Good understanding of health & safety legislation and compliance requirements
• Excellent leadership, communication, and interpersonal skills
• Reliable, professional, and confident in managing people and situations
• Able to provide 5 years’ checkable work and address history
• Flexible to work shifts including early, late, and weekends
• Full UK driving licence (preferred)

Safety, Compliance & Accountability

• Ensure all operations are delivered in line with health & safety legislation and railway standards (including ROGS, byelaws, and RSAS where applicable)
• Actively manage fatigue and working hours to ensure safe rostering practices
• Ensure all incidents, accidents, and near misses are reported and managed appropriately
• Promote and embed a strong safety-first culture across all teams

You will be accountable for:

• Safe and effective delivery of each shift
• Team performance, conduct, and wellbeing
• Compliance with legal and contractual requirements
• Maintaining high service standards and client satisfaction

Client & Stakeholder Management

• Act as the primary on-shift point of contact for the client
• Build strong working relationships with control rooms, station teams, and stakeholders
• Liaise with the British Transport Police and partner agencies
• Provide clear, timely updates on operational issues and incidents
• Represent Carlisle professionally at all times

Incident Management & Reporting

• Take control of incidents, ensuring safe and effective responses
• Deploy resources appropriately and communicate clearly with stakeholders
• Support enforcement activity in line with RSAS powers and railway byelaws
• Complete accurate reporting, including shift logs, incident reports, and performance updates

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC Studioworks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, Diversity and Inclusion is a core focus across all areas of employment. This includes recruitment, training, development, and progression.