Relief reception and Access Control

The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

The role 

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. 

We are recruiting a Relief Reception and Access Control Officer. 

You will deliver Reception and Access Control services, completing core tasks while adding value to Jaguar Land Rover. 

This Midland-based role requires full mobility and day-to-day flexibility across all JLR Midlands sites, as business needs dictate. 

Operating hours vary by site, so flexibility is required to cover Reception & Access Control services, including additional hours when supporting other locations. 

Note: This role covers annual leave and sickness. It is not full-time and does not have regular hours. 

You will be the first point of contact when the usual team is on leave. Most shifts will be planned well in advance, but you may be asked to work at short notice. 

Duties include (but are not limited to): 

• Deliver a seamless reception experience, aligned to JLR Creator Codes and representing Carlisle support services and Jaguar Land Rover
• Support the Reception & Access Control team and collaborate with site stakeholders
• Welcome employees, visitors, and customers professionally and consistently
• Book in visitors on the JLR system and manage them until handover/departure
• Communicate site rules and safety expectations
• Maintain strong knowledge of JLR UK sites to support customer enquiries
• Answer internal and external calls via switchboard
• Adapt quickly to changing business needs
• Issue visitor badges, verify ID, and process vehicle passes (updating the database)
• Fire Marshal: lead reception-area evacuations and support guests during emergencies
• Maintain a safe, clean reception area and document working practices in line with the JLR Way
• Manage ID cards (issue, program, assign access, review, and deactivate) in line with JLR Access Control Policy
• Run access control reports and maintain accurate records
• Drive continuous improvement within the Reception & Access Control team

What you’ll need 

Essential 

• Customer service/hospitality background
• Conflict resolution (or similar)
• Excellent teamwork (HPT)
• Excellent verbal and written communication skills
• Administration/IT: filing and Microsoft 365 applications
• Switchboard/telephony skills
• Valid UK driving licence and personal transport

Desired 

• Background in access control/access management
• SIA licence

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

 We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.