The role

Carlisle Support Services is looking for a Contract Manager to ensure Carlisle Support Services successfully delivers its contractual operational and financial targets, ensuring full compliance 

to customer’s terms of business, service level agreements (SLA’s), health and safety requirements and legislation associated with the delivery of this service.

Your core role will include but not be limited to the following activities:

• Ensure service levels delivered adhere to our contract terms and client SLA’s 

• Ensure sufficient levels of qualified and competent officers are maintained to meet the current and 

projected future levels of personnel required. 

• Identify and introduce appropriate and agreed innovation or improvements in line with client’s 

expectations and vision. 

• Identify and introduce ways to improve service delivery that improve cost base and enhance 

customer/stakeholder satisfaction. 

• Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in 

terms of aligned licensing and training for officers and issues of screening for matters of 

safeguarding 

• Ensure all officers have safe systems of work for all tasks undertaken which are communicated and 

understood by all team members and documented as being so. 

• Complete regular audits across the network to ensure contract and legal compliance, and ensure 

any non-compliance is rectified and reported 

• Communicate Health and Safety processes and policies to all staff and ensure they remain 

adequately trained including contract specific training, to comply with legislation and ensure a safe 

system of work is always in operation 

• Direct staff and monitor performance via an effective performance review process and managing 

any staff performance issues promptly and in line with HR guidelines. 

• To maintain employment levels to achieve full staffing levels (particularly in covering annual leave 

and sickness absence) within budget, and recruit and manage employees in accordance with 

Company policies and legislative standards. 

• Coach and support our people to reach their full potential through individual career development, 

regular one to one meetings and annual performance development reviews. 

• Work collaboratively with your Supervision team to create a positive work culture through constant 

communication, integrity and positive energy. 

• Collaborate with the Finance Team to ensure monthly invoices and back up data are accurately 

provided for your client(s) 

• Participate in regular reviews of financial information to ensure accuracy of Profit & Loss 

statements etc 

• Establish and encourage proactive working relationships with the key client stakeholders and local 

community  

• Support development of pragmatic working relationship with any associated unions (where 

applicable) 

• Establish and encourage proactively working relationships with local emergency services and police 

• Financial performance – assist with the compilation of the monthly P&L  

• Conduct monthly client temp checks at all sites in your portfolio 

• Conduct Visit IT audits at all assignment locations  

• Support the Head of Operations with timely provision of management information reports and 

KPIs. 

To achieve this the post-holder will gather, collate, process, update, exchange and manage 

information and ensure the standard of information is comprehensive and accurate.

The ideal candidate

• Significant experience in operations management within a security/cleaning environment with

knowledge of transport desirable  

• Strong people management skills and experience of leading and managing teams of people across

multiple locations

• Experience of working in a customer-driven service environment

• Self-motivated and able to adapt to a changing environment

• Demonstrates the ability to forge and maintain relationships

• Good organisational and time management skills, with the ability to manage conflicting priorities.

• Must hold a full UK driving license

• IOSH Certificate or equivalent

• Keen commercial skills with the ability to understand and control a P&L

• Flexibility around working hours and patterns

The benefits

Health and Wellbeing Plans

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme   

Cycle to Work Scheme

Bonus

Travel Allowance

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. 

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more. 

Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion 

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. 

In all situations people will be judged solely on merit or ability. 

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