Retail Security Tactical Support Officer - Carlisle Support Services working in Partnership with Tesco

The benefits

A competitive hourly rate of pay – paid monthly

Access to Company Pension Scheme after qualifying period

Health and Wellbeing Plans

Stream - financial flexibility and instant access to earned and authorised wages

Full induction, ongoing training, and career development 

Quality kit and uniform, everything you need to perform your role effectively

Funded SIA top up training 

Employee Assistance Program

Refer a Friend Scheme

 The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.

Location: Stafford 

 Hours: 4 days a week,12-hour shifts (05:00 to 00:00). These shifts will vary week on week 12 hours shifts, 48 hours (45 paid) a week.

 Pay: £16.35 per hour

 Key Responsibilities:

• Provide tactical security support across multiple retail locations, responding to theft trends, incidents, and high-risk stores.
• Conduct overt and covert surveillance to identify, deter, and prevent theft, fraud, and organised retail crime.
• Maintain a highly visible presence when required to deter offenders and reassure colleagues, customers, and clients.
• Monitor CCTV systems and use intelligence-led approaches to identify suspicious behaviour and criminal activity.
• Safely and lawfully detain suspected offenders where appropriate, in line with company procedures and legislation.
• Gather evidence, complete detailed incident reports, and produce professional statements for clients and police investigations.
• Support stores experiencing elevated levels of theft, anti-social behaviour, or security-related incidents.
• Liaise effectively with store management, retail colleagues, law enforcement agencies, and other stakeholders.
• Conduct security audits and identify opportunities to improve store loss prevention measures.
• Assist with investigations into theft, fraud, and other incidents, ensuring all evidence is accurately documented.
• Travel between locations as required, providing flexible operational support across the region.
• Uphold the highest standards of professionalism, customer service, and conduct while representing Carlisle and our client.

 The ideal candidate

• Must be at least 18 years old, as required to work in a front-line licensable security role.
• Must hold a valid SIA Door Supervisor (DS) Licence (Essential).
• Must hold a full UK driving licence and have held it for a minimum of 2 years.
• Must have no more than 6 penalty points on their driving licence.
• Strong communication skills and good computer literacy.
• Able to provide a 5-year checkable work and address history.
• Reliable, punctual, flexible, and smart in appearance.
• Friendly, approachable, and professional at all times.
• Enthusiastic, motivated, and committed to delivering excellent service.
• Previous retail security, loss prevention, CCTV, or customer-facing experience is advantageous.
• Experience of dealing with theft, shoplifting, anti-social behaviour, and conflict management is desirable.
• Able to interact confidently with clients, customers, colleagues, and members of the public in a positive and professional manner.
• Strong teamwork and interpersonal skills, with the ability to work independently when required.
• Successful candidates will be required to provide original documentation as part of our detailed screening and vetting process.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. 

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

 About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. 

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

 Equality, Diversity, and Inclusion 

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. 

In all situations people will be judged solely on merit or ability. 

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