Carlisle Support Services has an exciting opportunity for reliable and professional Patrol Security Officers to work at Somerset House in London.

The Benefits

• Flexible hours to suit your needs – you choose when you work.
• Flexible financial support with instant access to earned and authorised wages.
• Full induction and ongoing training to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

We are looking for a professional, confident and customer-focused Patrol Officer to join the security team at Somerset House.

Working across the Somerset House Estate, you will provide a visible and reassuring security presence while delivering excellent service to tenants, contractors, visitors and members of the public. You will conduct regular patrols, monitor safety and security standards, respond to incidents and support the core security team during emergencies.

This role requires excellent communication skills, strong situational awareness and the confidence to manage challenging or stressful situations calmly and professionally.

Key Responsibilities

• Conduct scheduled security patrols throughout the Somerset House Estate, using the designated patrol management system.
• Check restricted areas, access-controlled doors and other secure locations.
• Inspect fire exits and evacuation routes, ensuring they remain secure and free from obstruction.
• Patrol public areas, exhibition spaces, offices, toilets and other designated parts of the estate.
• Identify and promptly report security, maintenance, health and safety or welfare concerns to the Security Control Room.
• Check unoccupied offices, ensuring windows and doors are secure.
• Respond promptly to requests from the Controller and clearly communicate your location while on patrol.
• Provide support during emergencies, incidents, adverse weather conditions and other operational situations.
• Complete required reports, incident logs and daily shift documentation accurately.
• Undertake monthly fire extinguisher and first-aid box checks when assigned.
• Carry out additional reasonable duties as directed by the Controller or line management.

Strand Entrance Duties

When assigned to the Strand Entrance, you will:

• Maintain a visible, professional and approachable security presence.
• Welcome and assist visitors, responding to enquiries in a courteous and helpful manner.
• Monitor access and prevent unauthorised entry into restricted areas.
• Support crowd, traffic and vehicle management.
• Check that authorised deliveries, collections and vehicle access have been approved in advance.
• Assist VIP visitors and people requiring accessible parking or additional support.
• Monitor the entrance and surrounding balustrades to ensure health and safety requirements are followed.
• Keep the security office clean, organised and professional.
• Record complaints, incidents and operational issues in the appropriate logs.
• Immediately escalate serious incidents in accordance with site procedures.

Essential Requirements

• A valid SIA Door Supervisor licence.
• Excellent interpersonal and customer-service skills.
• Confidence when dealing with challenging or stressful situations.
• Ability to work effectively as part of a multidisciplinary team.
• Strong observational skills and attention to detail.
• A flexible approach to duties and working hours.
• Ability to communicate clearly and professionally with colleagues, tenants, contractors and members of the public.
• Commitment to delivering a high-quality service.
• Willingness to undertake training and continuously develop your skills and knowledge.
• Ability to follow security procedures and complete accurate reports.

Desirable Knowledge

• Knowledge of Somerset House, including its history, facilities and public areas.
• Familiarity with the North Bank and surrounding London area.
• Previous experience in a public-facing security, heritage, cultural or visitor-attraction environment.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, birth certificate or a valid share code.
 

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

 Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.