Travel Safe Supervisor

Supervisory / Team Leader experience required for role

The benefits

• A competitive hourly rate of pay – paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development 
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training 
• Employee Assistance Program
• Refer a Friend Scheme

The role

To ensure that Travel Safe Officers conduct their duties professionally to enhance public safety, security, and customer experience on the Metrolink network by patrolling, deterring crime, providing customer assistance and information, enforcing byelaws, conducting revenue inspections, and responding to incidents. Also to ensure that incidents are reported to Metrolink and Carlisle Support Services in a timely manner.

Your core role will include but not be limited to the following activities:

Ensure all personnel are fully engaged with the client's vision, objectives and operating methodology while consistently demonstrating and promoting the values of Carlisle Support Services and KeolisAmey Metrolink.

• Foster a positive team culture that encourages professionalism, accountability, engagement and continuous improvement.
• Lead by example and act as a role model for company values and expected behaviours.
• Operational Responsibilities
• Report and manage incidents of anti-social behaviour across the network in accordance with company policies and procedures.
• Conduct patrols on designated routes and locations as directed.
• Proactively address and help prevent physical assaults, verbal abuse and other unacceptable behaviours towards staff and customers.
• Conduct ticket inspections onboard trams and during joint enforcement operations, ensuring optimum team performance at all times.
• Assist in reducing crime, anti-social behaviour and public order offences across the network.
• Maintain a thorough understanding of local Emergency Plans relevant to patrol areas.
• Actively engage with customers and staff, delivering exceptional levels of customer service.
• Carry out duties in a proactive and professional manner, ensuring personal safety at all times and requesting assistance from colleagues, partner agencies or the police where appropriate.
• Identify and report opportunities for service improvements and operational efficiencies.
• Attend, manage and support crowd control operations at events as required.
• Work collaboratively with stakeholders, partner agencies and client representatives to deliver joint initiatives.
• Enforce relevant Byelaws and policies in a fair and consistent manner.
• Respond to service disruptions and undertake duties as directed to support business continuity.
• Complete deployment, incident and operational reports accurately and within specified timescales.
• Conduct regular team briefings, debriefings and one-to-one meetings with team members.
• Monitor performance standards and provide coaching, guidance and support where required.

Is this you

• At least 18 years old- Required for a licensable role 
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible, and smart in appearance
• Friendly, approachable, and always professional 
• Enthusiastic and motivated to do a great job
• Ideally some experience within a Security environment or a customer facing role
• Able to interact with clients and customers in a positive manner
• Some experience working within a Security environment and working as part of a team
• Effective people skills, able to interact with clients and customers in a positive manner

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.

This is us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. 

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion 

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.