The role

Carlisle Support Services is looking for an IT Business Partner who will be responsible for aligning and supporting the IT requirements. You will work closely with the central IT team and the IT Managed Services provider to provide support, guidance and implementation expertise whilst ensuring adherence to best practices, as well as processes and policies.

Providing high level support and assist with configuration changes in Microsoft 365 and Entra ID, as well as high level support for a collection of SaaS applications. You will also support the implementation of new systems and initiatives for the business, including the migration from on-premises systems to public cloud SaaS.

Your core role will include but not be limited to the following activities:

• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents with the support of the managed service provider and central IT team.
• As required, provide timely communication to users on the status of change requests, service requests and incidents. 
• Liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner. 
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs. 
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. 
• Monitor the availability, performance and throughput of supported IT applications. 
• Participate in disaster recovery activities as required. 
• Work with the Change Manager/Project Manager/Sponsor and Stakeholders to review and impact new business requirements. 
• Contribute to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change roll-out plans etc. 
• Ensure capacity, availability, security and service support requirements are considered in all IT application changes. 
• Implement, test and monitor required IT application changes in line with change implementation plans. 
• Ensure IT application changes meet the agreed service acceptance criteria. 
• Understand and comply with the IT organisation requirements, processes, procedures and policies. 
• Undertake knowledge management activities: identifying, controlling and storing any pertinent information, and maintaining knowledge items to ensure that they are current, relevant and valid. 
• Ensure that all activities are performed at a consistently high standard with minimal risk to CSS, and that opportunities to improve services and processes are identified and actioned.

The ideal candidate

• Experience in administering a Microsoft 365 and Entra ID environment 
• Working knowledge of SQL Databases & basic network configuration
• Working Knowledge of IT Hardware and Software with a focus on the public cloud
• Knowledge of legacy hardware, and decommissioning of on-premises infrastructure
• Ability to learn and master employer specific software
• Ability to diagnose & address application problems and communicate well with software vendors

the below is desirable:

• Azure and Microsoft 365
• SharePoint Online, Salesforce, MS SQL, Microsoft Endpoint Manager (Intune¬)
• PowerShell, MS Graph API, Power Automate/Logic Apps, 
• Implementation and support of Finance, HR, CRM and Workforce Management systems

This is a hybrid role with 3 days based in one of our offices in Luton or St Albans with occasional travel to other offices or locations in the UK if support is required.

The benefits

Health and Wellbeing Plans

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme   

Cycle to Work Scheme

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. 

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more. 

Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion 

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. 

In all situations people will be judged solely on merit or ability. 

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